Utility 101

An introductory course that explains how utilities operate, the structure of the utility industry, and the key systems and services they provide.

This foundational course provides a high-level overview of electric, water, and gas utilities—what they do, how they're structured, and how they deliver services to customers. It introduces participants to utility terminology, regulatory influences, and how infrastructure, operations, and customer service come together to power communities. No prior utility experience required.

Who Should Attend

• New utility employees across departments

• Vendors and consultants working with utilities

• Government or nonprofit staff supporting utility initiatives

• Communications, marketing, or policy professionals new to the sector

Learning Objectives
By the end of this course, participants will be able to:

• Describe the basic functions of electric, water, and gas utilities

• Understand how utilities are organized and regulated

• Identify key utility systems such as generation, transmission, distribution, metering, and customer service

• Recognize how utility operations intersect with safety, reliability, and public policy

• Navigate common industry acronyms and jargon with confidence

Course Format

• Delivery: Virtual live or in-person

• Length: 6 hours

• Level: Introductory

• Materials: Slide deck, glossary of utility terms, industry org chart

Registration & Materials

📩 Contact us at training@theutech.net to register or request a quote.
📄 Download Course Flyer (PDF)